Answers To Frequently Asked Questions about the Reward Circle Program

Reward Circle is the membership reward program of Okada Manila, which rewards and recognizes you across our entire property. As a member, you will earn points for most gaming play and transactions at our restaurants, clubs, retail outlets, spa and hotel. You can redeem your points at these same locations, or for merchandise at the Membership & Rewards counter.
Membership in Reward Circle is open to qualified individuals 21 years old and above. You can register at the Membership & Rewards counter within the casino.
Registration is easy and takes only a few minutes. You can register at any of the Membership & Rewards counters within the casino. You must present a valid government-issued ID, have your photo taken and sign a membership application form.
Your personalized Reward Circle membership card will be issued at the Membership & Rewards counter within the casino.
Membership in Reward Circle is free.
As a member, you earn points for most gaming play as well as for qualifying transactions at our restaurants, clubs, retail outlets, spa and hotel. Remember to always present your membership card in order to earn points.
You can redeem your points where you earn them. Reward Circle points can be redeemed for most gaming play as well as for payment at most of our restaurants, clubs, retail outlets, spa and hotel. You can also redeem your points for merchandise at the Membership & Rewards counter.
To redeem your points for gaming activity, please proceed to any of the kiosks within the casino and follow the instructions in the Gaming Credits section. You can redeem for Slot Credits directly at most slot machines. To redeem your points for merchandise, please proceed to the Membership & Rewards counter within the casino. Points can be directly redeemed at participating retail outlets, restaurants, the hotel, and the nightclub and beach club.
Yes, Reward Circle members are recognized as some of our most valued guests. The benefits of membership include discounts, priority access, invitations to events and tournaments, and personalized offers. See the complete list of benefits in the Reward Circle section of our kiosk, ask any Host, or inquire at the Membership & Rewards counter.
There are two Reward Circle tiers: Member and Preferred. Upon first joining the program, you are designated as a Member and issued a card. As you earn points, you have the opportunity to become a Preferred member and be eligible for even greater rewards and recognition.
Preferred membership is open to Reward Circle members who earn the required number of points through gaming and non-gaming activities. See the qualification criteria here, in the Reward Circle section of our kiosks, ask any Host, or inquire at the Membership & Rewards Counter.
No. However, your membership tier level is evaluated every 6 months, based on your accumulated points, and may be adjusted either up or down based on your activity. See the qualification criteria here, in the Reward Circle section of our kiosks, ask any Host, or inquire at the Membership & Rewards counter.
You can check your current point balance at one of the kiosks located throughout the property.
At this time points are non-transferable.
Reward Circle points expire 12 months after they are earned.
A replacement card can be issued at the Membership & Rewards counter. You must present a valid government-issued ID and sign for the new membership card. Your membership number will remain the same. Please note there may be a cost associated with issuing a replacement card.
Please proceed to the Membership & Rewards counter, present your Reward Circle membership card and the counter staff will assist you in creating a new PIN.
You can update your contact details at the Membership & Rewards counter, or online at www.okadamanila.com.
To load cash onto your Reward Circle card, please proceed to the Cashier inside the casino. Cash loaded onto your Reward Circle card can be used throughout the Okada Manila resort.
The Cashout Card does not earn Reward Circle points. If you would like to earn points for your gaming play, and throughout Okada Manila, please join Reward Circle.
The credit on a Cashout Card can be transferred to a Reward Circle card only at select slot machines. This is done by first inserting the Cashout Card followed by the Reward Circle card.
At this time we do not offer a specific non-gaming card. However if you are above the age of 21, you can join Reward Circle and use the card to earn points and enjoy benefits for non-gaming activities.