Frequently Asked Questions
Q: Can I cancel my reservation if it has an arrival date outside my quarantine period, even though it was booked via online travel agency?
We understand the current predicament and we only hope for the best for our guest in making their stay safe, comfortable and exceptional.
Kindly be informed that your room reservation was booked through one of our third party online booking partners. For any special requests, amendments, and/or cancellations, please consult your booking agent.
Q: May I make a reservation with an arrival date after the quarantine period?
For room reservations and other accommodation inquiry, kindly email email@example.com or call +63 02 88880777 for further assistance. You may also visit our website https://booking.okadamanila.com/ for any promotions and rates.
Q: What is the status of my casino bookings with an arrival date during the quarantine period?
In compliance to the general quarantine guidelines, your reservation with arrival date within the quarantine period has been cancelled. Our Casino VIP services team will contact and prioritize you for the next room offer once the situation improves.
Q: How can I cancel my direct booking after the quarantine period?
Kindly email firstname.lastname@example.org or call +63 02 88880777 for further assistance on your room cancellation. If any payment was made through credit card, please be advised that the refund process may take longer than 3 banking weeks due to the recent directive of the Philippine government on the Modified Enhanced Community Quarantine.
If you wish to re-book your reservation, rates and room type are subject to availability. We hope to welcome you again soon.
Q: Could my birthday offer (March - December) be rebooked?
The redemption of birthday offers for March to December birthday celebrants is extended and bookable at later dates by December 2020.
Q: Would my Tier Points, Circle Points and Lifestyle points expiration dates be extended?
We are extending the validity of your points until March 31, 2021 so you can continue to enjoy your rewards at Okada Manila.
Q: Will my membership card tier change due to unmet Tier Status requirement?
We are retaining your current membership tier so you can continue to enjoy your rewards at Okada Manila. No tier evaluation for all members until March 31, 2021.
Q: Where could I update my contact information?
You are welcome to visit any Membership & Rewards counter to update your contact information.
Q: Do you offer face masks for members?
As we always do our best to provide a safe and pleasurable environment for our members while playing in the casino, we are working on getting a sufficient number of masks, which will be provided to our members.
Q: Can I sign up as a Reward Circle member?
Yes, you are welcome to visit any Membership & Rewards counter to sign up as a Reward Circle member.
Q: Is there any restaurant open in Okada Manila right now?
We currently have a select few restaurants that have reopened to serve guests in the "new normal," such as Medley Buffet, Catch by the Bay, and Lobby Lounge. More dining options may be available soon.
Q: Will I get a refund for a reservation made in one of your restaurants?
To get the best assistance regarding your booking refund or other concerns, kindly call +6328555 5799 or email email@example.com.
Q: Are the dining outlets open to the public?
Yes, the select dining outlets in Okada Manila that have reopened are now accepting walk-in guests and dining reservations.
Q: Do your dining outlets impose age restrictions?
None of our currently operational dining outlets impose restrictions on age, as long the guests follow the safety protocols in the property.
Q: Can outlets accept reservations for individual or group bookings?
Yes, for restaurant reservations and inquiry on outlet offers and promos, you may call +6328555 5799 or email firstname.lastname@example.org.