Frequently Asked Questions
Q: What are your current Staycation Guidelines?
Only fully vaccinated guests will be granted access to the property. Minors must be accompanied by fully vaccinated parents or guardians.
Please be advised that guidelines for staycation are subject to change without prior notice. For more details, you may call us at +63 (2) 8888 0777.
Q: How long is the above guideline effective?
The above guidelines are in effect unless otherwise revised by the Philippine Government.
Q: I have a room reservation at Okada Manila. Can I bring food and alcoholic beverage in your hotel?
Thank you for choosing Okada Manila to be part of your special event. Bringing food and alcoholic beverages inside the room are permitted as we want our guest to savor the experience while staying with us. However, for security clearance, there will be a maximum allowable quantity of items implemented. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room. Kindly email firstname.lastname@example.org to know more about our suite packages.
Q: I’m staying with a friend/family member who has a room reservation. Do you allow visitors in the room?
Visitors of in-house guests may also enjoy and experience the room from 12 noon until 10 PM only. Also, there's a limit as to how many visitors we may allow depending on your room type. Only fully vaccinated visitors with vaccination cards presented will be permitted.
If visitors will stay beyond the given visiting time, corresponding extra charges may apply. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room.
Q: Is your shuttle service now available? Where are the pick-up and drop-off points?
The shuttle service is free to use for all our guests but please note that Reward Circle members will be prioritized. Just kindly bring either your Reward Circle card (if you’re a member) or a valid government-issued ID card.
Also, in compliance with the recent directives from Parañaque City LGU, Metro Manila Council, and DOT, only fully vaccinated guests with vaccination cards will be allowed entry to the property. With this, vaccination cards must be presented upon boarding the shuttle.
Please also be advised that all scheduled times are approximate only and are subject to delays due to adverse traffic conditions. Should you need further assistance, please feel free to call us at +632 8888 0777
Q: Is PLAY or your Kids Club now open?
Under Alert Level 1, Play Sessions:
Friday to Monday
10 AM - 10 PM
Tuesday to Thursday
12:30 PM - 7:30 PM
For any future PLAY inquiry, kindly send us an email at email@example.com.
Q: We want to visit The Fountain? Is it now open?
As we are continuously implementing strengthened precautionary measures across the property and avoiding any possible overcrowding, please be advised that The Fountain shows are postponed until further notice.
Q: Do you already have day tours available?
Yes! Klook Day Tours with Medley Buffet lunch or dinner packages are now open from Monday to Friday (except on blackout dates) with the following time slots:
Meet-up point is at Pearl Wing Lobby. Feel free to send the queries to PMDestinationMarketing@okadamanila.com
Q: Is your Coral Wing Pool Open? Is your gym open as well?
Our Coral Wing Pool is already available from 8 AM to 8 PM and the gym is available from 8 AM to 10 PM. Prior reservation is required for our Fitness Center. Please bring your room key whenever you visit the gym. These amenities are available for our in-house registered guests only. Hours of operations are subject to change without prior notice.
Q: Do you allow pets in your hotel?
Thank you for your interest in visiting Okada Manila. We only allow service pets with proper documentation in the premises of the property. Service pets are the animals who have documentation and are capable of assisting physically challenged guests.
Q: Where could I update my contact information?
You are welcome to visit our Membership & Rewards Counter to update your contact information.
Q: Do you offer face masks for members?
As we always do our best to provide a safe and pleasurable environment for our members while playing in the casino, we are working on getting a sufficient number of masks, which will be provided to our members.
Q: Can I sign up as a Reward Circle member?
Yes, you are welcome to visit any Membership & Rewards counter to sign up as a Reward Circle member.
Q: Which Okada Manila signature restaurants are currently open?
Medley Buffet Japanese Kappou Imamura
Breakfast 6 AM - 10:30 AM
Lunch 11:30 AM - 3PM
Dinner 6 PM - 11 PM
10 AM – 10 PM
Friday - Sunday
4 PM – 4 AM
Open 24 hours daily
Open 24 Hours Daily
5 PM - 12 MN
Closed every Tuesday
11AM - 3PM
5PM - 11PM Ginza Nagaoka
Friday - Sunday
5PM - 11PM Yu Lei
Tuesday - Sunday
5PM - 11PM
More dining options may be available soon.
Q: Do you accept walk-in guests in your restaurants?
Yes, select dining outlets are now accepting walk-in guests.
Q: Do you accept reservations for individuals and/or groups?
Yes. You may call +632 8555 5799 or email firstname.lastname@example.org to make a reservation.
Q: Who can dine in the restaurants?
Guests (either walk-in or those with reservation) are required to be fully vaccinated to dine in. Guests must also present their vaccination cards upon entry to the property.
Q: Are children allowed to dine in?
Yes, and no age restrictions as long as they are accompanied by fully vaccinated adults.