Frequently Asked Questions

Hotel

Q: What are your current Staycation Guidelines?

In compliance with the recent directives from the City of Parañaque and from the Metro Manila Council and in line with NCR Advisory No. NCR-01-002 Series of 2022, the following staycation guidelines are being implemented:

Guests must be fully vaccinated against COVID-19 and will be required to present vaccination cards upon check-in. “Fully vaccinated” guests are those who are at least 2 weeks from their second dose (for 2-dose vaccines) or at least 1 week after having administered with a single-dose vaccine.

Unvaccinated guests, including minors who are not yet fully vaccinated, will not be allowed entry.

Please be advised that guidelines for staycation are subject to change without prior notice. For more details, you may call us at +63 (2) 8888 0777.

Q: How long is the above guideline effective?

The above guidelines are in effect until January 15, unless otherwise extended or revised by the Philippine Government.

Q: I have a room reservation at Okada Manila. Can I bring food and alcoholic beverage in your hotel?

Thank you for choosing Okada Manila to be part of your special event. Bringing food and alcoholic beverages inside the room is permitted as we want our guest to savor the experience while staying with us. However, for security clearance, there will be a maximum allowable quantity of items implemented. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room. Kindly email roomreservations@okadamanila.com to know more about our suite packages.

Q: I’m staying with a friend/family member who has a room reservation. Do you allow visitors in the room?

Visitors of in-house guests may also enjoy and experience the room from 12 noon until 10 PM only. Also, there's a limit as to how many visitors we may allow depending on your room type. Only fully vaccinated visitors with vaccination cards presented will be permitted.

If visitors will stay beyond the given visiting time, corresponding extra charges may apply. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room.

Is your shuttle service now available? Where are the pick-up and drop-off points?

The shuttle service is free to use for all our guests but please note that Reward Circle members will be prioritized. Just kindly bring either your Reward Circle card (if you’re a member) or a valid government-issued ID card.

Also, in compliance with the recent directives from Parañaque City LGU, Metro Manila Council, and DOT, only fully vaccinated guests with vaccination cards will be allowed entry to the property. With this, vaccination cards must be presented upon boarding the shuttle.

With NCR under Alert Level 3, shuttle services in Greenhills Mall, SM Aura, and SM BF Parañaque will be suspended from January 10 until further notice. Meanwhile, shuttle services for Binondo will remain in operation.

Please also be advised that all scheduled times are approximate only and are subject to delays due to adverse traffic conditions. Should you need further assistance, please feel free to call us at +632 8888 0777.

Q: Is PLAY or your Kids Club now open?

Due to the ongoing pandemic and as we value your safety, please be advised that PLAY at Okada is temporary closed until further notice. Our team will definitely inform you as soon as there will be updates on when PLAY will be open. We are excited to be of service to you again!

For any future PLAY inquiry, kindly send us an email at play@okadamanila.com.

Q: We want to visit The Fountain? Is it now open?

As we are continuously implementing strengthened precautionary measures across the property and avoiding any possible overcrowding, please be advised that The Fountain shows are postponed until further notice.

Q: Do you already have day tours available?

Yes! Day tour operations of Destination Marketing is now open from Mondays to Fridays (including holidays) with the following timeslots:
  • 11:30 AM
  • 2:30 PM
  • 4:30 PM
  • 5:30 PM
  • 6:30 PM
 No Tours for Destination Marketing Team:
  • Weekends (Saturdays and Sundays)
  • November 1 (All Saints’ Day)
  • December 24 (Christmas Eve)
  • December 31 (New Year’s Eve)

Unvaccinated guests, including minors who are not yet fully vaccinated, will not be allowed entry.

Rally point and registration area is always at Coral Lounge. Feel free to send the queries to PMDestinationMarketing@okadamanila.com

Q: Is your Coral Wing Pool Open? Is your gym open as well?

Our Coral Wing Pool is already available from 8 AM to 8 PM and the gym is available from 8 AM to 10 PM. Prior reservation is required for our Fitness Center. Please bring your room key whenever you visit the gym. These amenities are available for our in-house registered guests only. Hours of operations are subject to change without prior notice.

Q: Do you allow pets in your hotel?

Thank you for your interest in visiting Okada Manila. We only allow service pets with proper documentation in the premises of the property. Service pets are the animals who have documentation and are capable of assisting physically challenged guests.

Reward Circle

 

Q: Where could I update my contact information?

You are welcome to visit our Membership & Rewards Counter to update your contact information.

Q: Do you offer face masks for members?

As we always do our best to provide a safe and pleasurable environment for our members while playing in the casino, we are working on getting a sufficient number of masks, which will be provided to our members.

Q: Can I sign up as a Reward Circle member?

Yes, you are welcome to visit any Membership & Rewards counter to sign up as a Reward Circle member.


Dining

Q: Which Okada Manila signature restaurants are currently open?

Medley Buffet 
Temporary closed until further notice.

Lobby Lounge
Open Daily
6 AM – 10 PM

Kiapo
 
11 AM - 10 PM

Red Spice
Open 24 Hours Daily

Barbecue By the Bay and Holiday Beer Bash
January 28 – 29, 2022
Between 5 PM – 10 PM

More dining options may be available soon.

Q: Do you accept walk-in guests in your restaurants?

Yes, select dining outlets are now accepting walk-in guests.

Q: Do you accept reservations for individuals and/or groups?

Yes. You may call +632 8555 5799 or email restaurantreservation@okadamanila.com to make a reservation.

Q: Who can dine in the restaurants?

Guests (either walk-in or those with reservation) are required to be fully vaccinated to dine in.
Guests must also present their vaccination cards to our service staff.