Frequently Asked Questions
Q: What are your current Staycation Guidelines?
Please be informed that in accordance with the updated DOT guidelines, permitted guests are individuals who are FULLY VACCINATED and whose arrival date falls past 2 weeks from the last vaccination. A vaccination card must be presented at check-in.
For NON-FULLY VACCINATED guests, including children, presentation of a negative result from a swab or saliva-based RT-PCR Test taken not more than 48 hours prior to check-in is required.
International travelers must comply with the latest applicable IATF rules on testing and quarantine protocols. Please be advised that guidelines for staycation are subject to change without prior notice. For more details, you may call us at +63 (2) 8888 0777. Thank you!
Q: I have a room reservation at Okada Manila. Can I bring food and alcoholic beverage in your hotel?
Thank you for choosing Okada Manila to be part of your special event. Bringing food and alcoholic beverages inside the room is permitted as we want our guest to savor the experience while staying with us. However, for security clearance, there will be a maximum allowable quantity of items implemented. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room. Kindly email firstname.lastname@example.org to know more about our suite packages.
Q: I’m staying with a friend/family member who has a room reservation. Do you allow visitors in the room?
Visitors from 18 to 65 years old may also enjoy and experience the room from 12 noon until 10 PM only. Also, there's a limit as to how many visitors we may allow depending on your room type.
If visitors will stay beyond the given visiting time, corresponding extra charges may apply. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room.
Is your shuttle service now available? Where are the pick-up and drop-off points?
The shuttle service is free to use for all our guests. But please note that Reward Circle members will be prioritized. Just kindly bring either your Reward Circle card (if you’re a member) or a valid government-issued ID card.
Also, in adherence with IATF guidelines, shuttle vans shall run only with 50% of its maximum seating capacity. The following shuttles/vans are already operational:
- SM Aura
- SM BF Parañaque
Please also be advised that all scheduled times are approximate only and are subject to delays due to adverse traffic conditions. Okada Manila apologizes for any inconvenience this may cause. Hope to see you soon.
Should you need further assistance, please feel free to call us at +632 8888 0777
Q: Is PLAY or your Kids Club now open?
Due to the ongoing pandemic and as we value your safety, please be advised that PLAY at Okada is temporary closed until further notice. Our team will definitely inform you as soon as there will be updates on when PLAY will be open. We are excited to be of service to you again!
For any future PLAY inquiry, kindly send us an email at email@example.com.
Q: We want to visit The Fountain? Is it now open?
As we are continuously implementing strengthened precautionary measures across the property and avoiding any possible overcrowding, please be advised that The Fountain shows are postponed until further notice.
Q: Do you already have day tours available?
Yes! Day tour operations of Destination Marketing is now open from Mondays to Fridays (including holidays) with the following timeslots:
- 11:30 AM
- 2:30 PM
- 4:30 PM
- 5:30 PM
- 6:30 PM
No Tours for Destination Marketing Team:
- Weekends (Saturdays and Sundays)
- November 1 (All Saints’ Day)
- December 24 (Christmas Eve)
- December 31 (New Year’s Eve)
Q: Is your Coral Wing Pool Open? Is your gym open as well?
Our Coral Wing Pool is already available from 8 AM to 8 PM and the gym is available from 8 AM to 10 PM. Prior reservation is required for our Fitness Center. Please bring your room key whenever you visit the gym. These amenities are available for our in-house registered guests only. Thank you.
Q: Do you allow pets in your hotel?
Thank you for your interest in visiting Okada Manila. We only allow service pets with proper documentation in the premises of the property. Service pets are the animals who have documentation and are capable of assisting physically challenged guest. Looking forward to see you.
Q: Would my Tier Points, Circle Points and Lifestyle points expiration dates be extended?
Circle Points, Lifestyle Points and Tier Points did not/will not expire until March 31, 2021 so you can continue to enjoy your rewards and benefits at Okada Manila. Starting April 1, 2021 the 12-month expiration of Circle Points, Lifestyle Points and Tier Points will resume.
Q: Will my membership card tier change due to unmet Tier Status requirement?
We have extended the tier evaluation for all members until March 31, 2021. Members who are a part of this extension may still enjoy their rewards and benefits of their current status until March 31,2021. Starting April 1, 2021 Tier evaluation will resume on your tier membership review date.
Q: Where could I update my contact information?
You are welcome to visit our Membership & Rewards Counter to update your contact information.
Q: Do you offer face masks for members?
As we always do our best to provide a safe and pleasurable environment for our members while playing in the casino, we are working on getting a sufficient number of masks, which will be provided to our members.
Q: Can I sign up as a Reward Circle member?
Yes, you are welcome to visit any Membership & Rewards counter to sign up as a Reward Circle member.
Q: Which Okada Manila signature restaurants are currently open?
6 - 10:30 AM
11:30 AM – 3 PM
6 – 11 PM
Catch by the Bay
Open 24 Hours Daily
10 AM – 10 PM
Open 24 Hours Daily
Friday to Sunday
4 PM – 4 AM
11 AM – 3 PM
5 – 11 PM
Tuesday to Sunday
5 – 11 PM
More dining options may be available soon. Visit this page and follow us on social media for the latest updates.
Q: Do you accept walk-in guests in your restaurants?
Yes, select dining outlets are now accepting walk-in guests.
Q: Do you accept reservations for individuals and/or groups?
Yes. You may call +632 8555 5799 or email firstname.lastname@example.org to make a reservation.
Q: Who can dine in the restaurants?
Guests (either walk-in or those with reservation) are required to be fully vaccinated to dine in.
Guests must also present their vaccination cards to our service staff.