Reward Circle
Frequently Asked Questions


  1. The Loyalty Program

  2. The Membership Tiers

  3. The Points System

    1. Tier Points

    2. Circle Points

    3. Lifestyle Points

  4. Upgrade

  5. Card Status

  6. Sign Up

  7. General


THE LOYALTY PROGRAM

What is Reward Circle?

Reward Circle is the official loyalty program of Okada Manila, a five-star integrated resort in Entertainment City.

What are the benefits I can enjoy as a member?

As Manila’s fastest growing membership program, Reward Circle members enjoy exclusive benefits and privileges that recognize them as valued guests of Okada Manila.

✔ Earn points while you enjoy.

✔ Exchange your points for rewards.

✔ Receive exclusive promos and offers.

Stay, play, dine, shop, party, and unwind! In everything you do at Okada Manila—from hotel stays and spa treats, dining and shopping, to partying and gaming—you can enjoy rewards and offers resort-wide.

THE MEMBERSHIP TIERS

What does "tier" mean?

Tier is the membership level or ranking of cards based on Tier Points earned within a specific period. This is defined by a set variety of rewards, services, or benefits, which increase in value as the member upgrades to a higher tier.

What are the Reward Circle membership tiers?

Reward Circle has five membership tiers:
  • Level 1 (Entry) – Prime
  • Level 2 – Elite
  • Level 3 – Premium
  • Level 4 – Supreme
  • Level 5 (Top) – Maharlika

How is the membership tier determined?

A member’s total accumulated Tier Points earned within 12 months shall determine the membership tier that will be assigned to the member.
  • Prime – Free Sign-up
  • Elite – 100 Tier Points
  • Premium – 500 Tier Points
  • Supreme – 2,500 Tier Points
  • Maharlika – 15,000 Tier Points

THE POINTS SYSTEM

What are the types of points?

With Reward Circle, you can earn three types of points: Tier Points, Circle Points, and Lifestyle Points.

Tier Points

What are Tier Points?

Tier Points are used to indicate membership tiers and the eligibility to upgrade to a higher card tier. It is also used to participate in promotions and events. Tier Points are non-redeemable.

How do I earn Tier Points?

Tier Points are earned when a member plays at any table game or electronic gaming machine over a 12-month period. Tier Points earning will be based on betting amount and the length of play.

Will my Tier Points expire?

Yes. Tier Points are valid within 12 months on a first-in-first-out basis.

How can I check my Tier Points?

To check your Tier Points balance, you may visit any Membership & Rewards Counter inside the casino or use any available membership service kiosk.

How many Tier Points do I need to earn to be upgraded?

Prime – Free Sign-up
Elite – 100 Tier Points
Premium – 500 Tier Points
Supreme – 2,500 Tier Points
Maharlika – 15,000 Tier Points

Tier Points need to be earned within a 12-month period to qualify for a certain tier.

Circle Points

What are Circle Points?

Circle Points are points you can spend around the resort. Like a redeemable wallet, Circle Points can be used to purchase items or redeem offers at Reward Circle participating outlets and partners (1 Circle Point = PHP 1.00). 

How do I earn Circle Points?

Circle Points are earned through gaming activity and rating. The earning rate will depend on the membership tier level. The higher level of membership, the higher the earning rate of Circle Points.

For every 1 Tier Point earned, you also earn Circle Points based on the following earning rate:
  • Prime – x4
  • Elite – x8
  • Premium – x10
  • Supreme – x12
  • Maharlika – x16

Where can I spend my Circle Points?

Circle Points can be used for both gaming and non-gaming activities and products, such as slot credits, promotional gaming chips, hotel stays, dining, entertainment, and retail shopping. Conversion rate is at 1 Circle Point = PHP 1.00.

What if my Circle Points are insufficient for a purchase? 

Members may use a combination of Circle Points, Lifestyle Points, and other forms of payment such as cash, credit card, and OkadaPay (cashless).

How do outlets validate purchases using Circle Points?

To ensure security and validity of transactions, members will always be required to present their membership card and enter their personal identification number (PIN) for every purchase.

Will my Tier Points be deducted when I use my Circle Points?

No. Tier Points are non-deductible even when you are spending your Circle Points.

Will my Circle Points expire? 

Circle Points are valid within 12 months on a first-in-first-out basis.

Where can I check my Circle Points balance? 

To check your Circle Points balance, you may visit any Membership & Rewards Counter inside the casino or use any available membership service kiosk.

Lifestyle Points

What are Lifestyle Points?

Lifestyle Points are points you can spend around the resort. Like a redeemable wallet, Lifestyle Points can be used to purchase or redeem offers at Reward Circle participating outlets and partners (1 Life Point = PHP 1.00).

How do I earn Lifestyle Points?

Unlike Circle Points, Lifestyle Points are earned through non-gaming activity and spending. The earning rate will be 1% of the base amount spent (excluding taxes) and only applies if paid via cash, credit card, or OkadaPay (cashless).

Where can I spend my Lifestyle Points?

Lifestyle Points can be used for non-gaming activities such as hotel stays, dining, entertainment, spa and retail shopping. Conversion rate is at 1 Lifestyle Point = PHP 1.00.

Do I earn Lifestyle Points if I paid via cash partially?

Yes. Lifestyle Points will be earned based on the amount (excluding taxes) of cash, credit card, or OkadaPay (cashless) payment made.

What if my Lifestyle Points are insufficient for a purchase?

Members may use a combination of Circle Points, Lifestyle Points, and other forms of payment such as cash, credit card, and OkadaPay (cashless).

How do outlets validate purchases using Lifestyle Points?

To ensure security and validity of transactions, members will always be required to present their membership card and enter their personal identification number (PIN) for every purchase.

Will my Lifestyle Points expire?

Lifestyle Points are valid within 12 months on a first-in-first-out basis.

Where can I check my Lifestyle Points balance?

To check your Lifestyle Points balance, you may visit any Membership & Rewards Counter inside the casino or use any available membership service kiosk.

UPGRADE

How many Tier Points do I need to be upgraded?

Prime – Free Sign-up
Elite – 100 Tier Points
Premium – 500 Tier Points
Supreme – 2,500 Tier Points
Maharlika – 15,000 Tier Points

Tier Points need to be earned within a 12-month period to qualify for a certain tier.

If I get upgraded, will my Circle Points earning rate change?

Yes. The higher level of membership, the higher the earning rate of Circle Points.

Tier

Circle Points Rewarding Rate

Prime

1 Tier Point = 4 Circle Points

Elite

1 Tier Point = 8 Circle Points

Premium

1 Tier Point = 10 Circle Points

Supreme

1 Tier Point = 12 Circle Points

Maharlika

1 Tier Point = 16 Circle Points


Will I receive a notification for an upgrade? If so, will I be automatically upgraded? 

Yes and yes. If you qualify for an upgrade, please proceed to any Membership & Rewards Counter to claim your upgraded membership card.

Do I need to change my membership card immediately?

Yes. We encourage you to claim your new membership card so you can start enjoying your upgraded benefits and rewards.

When will be my next membership tier review date?

Once you get upgraded, a new membership tier review date will be generated which is 12 months from your last upgrade date.

CARD STATUS

How do I upgrade or maintain my card status?

Keep earning Tier Points to upgrade or maintain your card status according to your tier’s earning requirement. To maintain your card status, you have to earn the required Tier Points within 12 months.

If I fail to upgrade or maintain my card status, will I be automatically downgraded?

Yes. The system will check your Tier Points balance on your membership tier review date. If you have not earned sufficient Tier Points in the past 12 months to maintain your card status, you will be automatically downgraded.

When will be my next review date?

Once you get maintained or downgraded, a new membership tier review date will be generated which is 12 months from your last review date.

Where can I check my membership tier status?

To check your membership tier status and Tier Points balance, you may visit any Membership & Rewards Counter inside the casino or use any available membership service kiosk.

SIGN UP

How do I become a member of Reward Circle?

To sign up for Reward Circle, visit any Membership & Rewards Counter at Okada Manila. Registration is easy and takes only a few minutes. Simply present a proof of identification and accomplish the registration form to join the program.
  • For local applicants, present an original and valid government-issued photo ID.
  • For foreign applicants, only a passport and Alien Certificate of Registry (ACR) ID card will be accepted as valid identification.

Is there a membership fee to join Reward Circle?

No. Membership is free.

Who is eligible to become a member of Reward Circle?

Membership is open to qualified individuals 21 years old and above. You may sign up at any Membership & Rewards Counter inside the casino.

Who is NOT eligible to become a member of Reward Circle?

The following parties are not eligible for membership:
  • Patrons under 21 years of age or a student of any school, college, or university in the Philippines
  • Government officials connected directly with the operation of government or any of its agencies and their immediate relatives (spouses, children, and parents)
  • Members of the Army, Navy, Air Force, or the Philippine National Police and their immediate relatives (spouses, children, and parents)
  • Holders of Gaming Employment License issued by PAGCOR
  • Patrons barred by Okada Manila and/or PAGCOR or any of its licensed casinos
  • Employees of Okada Manila (regular and casual), personnel, and associates of the following:
    • Okada Manila-appointed advertising and marketing agencies
    • Okada Manila vendors and contractors
    • Okada Manila-affiliated companies
  • Immediate family (spouses, children, siblings, and parents) of Okada Manila employees. It shall be the responsibility of Okada Manila employees to inform their immediate relatives that they are not eligible to participate in the Program.

Where do I get my Reward Circle membership card?

Your personalized Reward Circle membership card will be issued at the Membership & Rewards Counter upon registration.

Does membership expire?

Membership status will be evaluated every 12 months from sign-up or upgrade date. To check your membership status, you may visit any Membership & Rewards Counter inside the casino or use any available membership service kiosk.

GENERAL

What if I lost my membership card?

To request for a card replacement, please visit any Membership & Rewards Counter and present a valid government-issued ID for verification purposes. Card replacement fee applies.

What if I forget my PIN?

To reset your PIN, visit any Membership & Rewards Counter inside the casino. Kindly present a valid government-issued ID and your membership card for proper identification.

How do I update my account information and communication preferences?

Simply visit any Membership & Rewards Counter and present a valid ID to update your information.

Where can I go to get more information?

Always keep your contact information updated to be in the loop for exciting news, promotions, and special offers through SMS and email.

You may also follow Okada Manila’s official social media channels and visit www.okadamanila.com/rewardcircle to learn more.

Who can I contact for assistance?

For membership inquiries and concerns, please call our General Service Hotline at +63 2 8888 0800 or visit any Membership & Rewards Counter.