FAQs

For the safety and wellbeing of our guests, kindly be advised that food delivery services will not be allowed inside the property including bringing of food from outside the hotel.

Alternatively, guests may order directly from in-room dining or may check out Okada Manila’s wide array of dining outlets located along the Restaurant Promenade and Crystal Corridor.

Alcoholic beverages, on the other hand, may still be permitted and for security clearance, a maximum allowable quantity is being implemented.

Moreover, to ensure that all our guests will have an extraordinary experience, partying inside the room is strongly discouraged. Kindly email roomreservations@okadamanila.com to know more about our suite packages.

Visitors of in-house guests may also enjoy and experience the room from 12 noon until 10 PM only. Also, there's a limit as to how many visitors we may allow depending on your room type.

If visitors will stay beyond the given visiting time, corresponding extra charges may apply. Moreover, to ensure that all our guests will have an extraordinary experience, we discourage partying inside the room.

The shuttle service is free to use for all our guests but please note that Reward Circle members will be prioritized. Just kindly bring either your Reward Circle card (if you’re a member) or a valid government-issued ID card. 

Please also be advised that all scheduled times are approximate only and are subject to delays due to adverse traffic conditions. Should you need further assistance, please feel free to call us at +632 8888 0777.

Friday-Sunday | 10AM to 10PM
Monday-Thursday | 12:30PM to 7:30PM

*30-min disinfection breaks between each session

Schedule is subject to change without prior notice. For more information, please visit: https://www.okadamanila.com/relax/attractions/kids-club/play-okada-manila.

For any future PLAY inquiry, kindly send us an email at play@okadamanila.com.

Click here to view The Fountain's current schedule.

Yes! Day tour operations of Destination Marketing is now open from Mondays to Fridays (including holidays) with the following timeslots:

• 11:30 AM
• 2:30 PM
• 4:30 PM
• 5:30 PM
• 6:30 PM

No tours for the following days:

• Weekends (Saturdays and Sundays)
• November 1 (All Saints’ Day)
• December 24 (Christmas Eve)
• December 31 (New Year’s Eve)

Rally point and registration area is always at Coral Lounge. Feel free to send the queries to PMDestinationMarketing@okadamanila.com

Our Coral Wing Pool is available from 7 AM to 8 PM daily. Likewise, the Coral Wing Gym is open from 7 AM to 8 PM. Please bring your room key whenever you visit the gym. These amenities are available for our in-house registered guests only. Hours of operation are subject to change without prior notice.

In-house guests are allowed to bring service pets (also called service animals or emotional support animals) provided that all relevant documents have been properly submitted and validated prior to arrival. A service pet is any dog that has been individually trained to do work or perform tasks that benefit or aid an individual with a disability.